Frequently Asked Questions (FAQ)

General

• I’m having issues with the website or mobile app. What should I do?
• Will purchased gifts automatically show up in the gift history?
• Does Gift Guru cost anything?
• Do you sell the products?
• Can I use Gift Guru outside the United States?
• Can I use Gift Guru for things other than gifts?

Account and Signup

• I forgot my password? What do I do?
• Do I need to connect my phone contacts?
• What information is required to create an account?
• Is my information safe?
• What age is Gift Guru appropriate for?
• How do I delete my account?

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Recipients & Events

• How do I edit or delete an event?
• How do I edit a recipient's birthday?
• Why do you need to know my recipient’s relationship to me?
• Why are there different outreach type options?
• Where do the gift recommendations come from?
• I can't find the event type I am looking for. What should I do?

Reminders

• How do I adjust the number and type of reminders I am getting?